Policies

Guarantee

We stand behind every product we sell. If you feel you have received a defective or mis-inscribed product, simply contact us at customerservice@capcatchers.com and we will help you return it (in new or like new condition) for immediate replacement or refund.

Return Policy

We are confident that everyone who buys a Capcatchers product will be very happy with their purchase. If you are not completely satisfied with your item, please email us at customerservice@capcatchers.com for a resolution. Please note that personalized items may be subject to a 20% restocking fee if returned, and the customer is responsible for return shipping. Shipping charges are not refundable.

International Policies

International shipments may incur import tariffs levied by the destination country. Capcatchers cannot estimate or collect duties ahead of time. Please check your country's import policies so that you know what to expect. We cannot reimburse import tariffs or international brokerage fees.